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Contact Details

General Enquiries

Tel01744 766 600

Technical Support Team

To contact our Technical Support Team, please complete our online contact form. Alternatively, you can use the details below.

Tel01744 766 666 (8.00am to 5.00pm Mon-Thurs and 8.00am to 4.00pm Fri)


Literature Requests

Tel: 08700 668 660

Sales and Customer Service

Tel01744 766 766 (8.00am to 5.30pm Mon-Thurs and 8.00am to 5:00pm Fri) email: (EIRE customers)


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Technical Support Team:

We offer unparalleled expert advice on all our products and solutions
through our in-house Technical Support Team (TST)

With over 40 years insulation experience, our Technical Support Team provide free, expert advice for builders merchants, distributors, stockists, architects and any other customers involved in the construction industry and the wider specification community.

Our technical support help desk is staffed from 8.00am to 5.00pm Monday to Thursday and 8.00am - 4.00pm Friday by experienced insulation experts, ready to provide advice on regulations, products and energy performance.

As well as technical advice, our Technical Support Team can provide
U-value calculations, NBS clauses and 3D Heat Loss/U-value Calculations.

Call TST on 01744 766 666 or you can email

We will normally respond to emails within 24 hours.

Marketing Support:

We provide a fast turnaround on sample and literature requests, eliminating delays with planning and client approval of material, so that projects begin on time.

All our collateral is also available here.


Our Head Office is located alongside our St Helens plant and houses most central functions for Knauf Insulation UK.

The postal address is:

Knauf Insulation Ltd
PO Box 10
Stafford Road
St Helens
WA10 3NS (3LZ for Sat Navs)

Please use the postcode WA10 3LZ for your Satellite Navigation device if you wish to visit the Head Office or the St Helens Plant by car or light van.

Heavy Goods Vehicle (HGV) drivers should use the postcode: WA10 3SS for their Satellite Navigation device and enter the St Helens Plant via the HGV entrance avoiding roads which are not suitable for HGVs.