Free Pallet Collection Service

Scotts Pallet Return Scheme - Knauf Insulation
Sustainable Pallet Recovery


In partnership with Scott Pallets, we offer a free pallet collection service to all of our customers on Knauf Insulation's re-usable pallets.


  • A minimum of 50 pallets is required in order to collect (can be a mix of pallets).
  • We provide nationwide collections within 15 working days on average from request.

What are the benefits?

  • Nationwide service.
  • Cheaper than disposing of pallets in waste skips.
  • All re-usable pallets go back to Knauf Insulation for re-use.
  • No waste to landfill: pallets are either re-used or recycled.
  • Contribution to Circular Economy.

Guidance on how to prepare your pallets for collection;

  • Ensure pallets are stacked on site, ready to be loaded before requesting a collection.
  • Load the pallets safely and efficiently onto the vehicle.
  • Damaged pallets can be loaded.
  • Confirm of any vehicle or site access restrictions.
  • If sites can only accommodate rigid vehicles, note that the maximum quantity that can be loaded is 250 pallets (as opposed to 550 on an arctic vehicle).
  • Load within 1 hour of the lorry arriving on site (to avoid demurrage charges as per the RHA).

To arrange collection: 

Call 0800 282 488 or email