Privacy Policy

 PRIVACY & COOKIE POLICY

Knauf Insulation takes your privacy seriously and is committed to ensuring compliance with its legal obligations in this respect. Accordingly, set out below is a comprehensive summary of the details of how we handle your data as a user of our website and your rights as a data subject. 

We reserve the right to adapt the website content from time to time and will update you as soon as reasonably practical with any changes that may affect you in this respect. 

Please also update any relevant changes to your personal data using our One Trust Cookie Solution service on this website, which may impact any services provided by Knauf Insulation to you through this site. 

DATA CONTROLLER AND CONTACTS

Knauf Insulation Limited, a company incorporated under the laws of England and Wales with company number 01926842, whose registered office is Stafford Road, St. Helens, Merseyside, WA10 3NS (hereinafter referred to as "Knauf Insulation")

This privacy policies applies to Knauf Insulation’s websites located in the UK and Republic of Ireland only. 

For any questions relating to the website and your rights in relation to how Knauf Insulation uses your personal data, please email info.uk@knaufinsulation.com and an appropriate Knauf Insulation representative will be in contact as soon as possible.

PERSONAL DATA AND PURPOSE OF PROCESSING

We collect your personal data in connection with the following purposes: 

FORMS

E-Mail Preference Centre 

Knauf Insulation requires details of your primary role, phone number and your email address which will be used solely for the purpose of contacting you in relation to your enquiry, by phone or by email. Such communications may also include information in relation to new product lines, product updates, details of current and future projects, quality and technical issues and a newsletter. In addition to your email address, you also have the option to provide your full name, company name, post code and the city where you live but this information is not mandatory.

Knauf Insulation will not send you any information or materials unless you give your consent to opt into email marketing by ticking the opt-in box and providing your email address. Knauf Insulation requires your primary role and email address to send the most relevant marketing information to you in the most time and cost-efficient manner. 

You can withdraw your consent and opt out of email marketing at any time via the unsubscribe link in all marketing email footers. You may also email us at info.uk@knaufinsulation.com and request we opt you out of future email marketing. 

Your data will be retained by Knauf Insulation indefinitely whilst you continue to interact with Knauf Insulation communications. If there is no activity or interaction after eighteen months, for example by clicking on links, opening emails, or visiting the site, the data will be deleted (“inactive data”). 

Contact Us (includes Contact our Technical Support Team & FAQ submissions) 

For any queries and requests relating to Knauf Insulation products, including technical matters, you can complete the relevant Contact Form and the appropriate Knauf Insulation resource will contact you to help. You will need to provide your full name, the name of your company (if applicable), email address, location, and phone number. 

You will also have the option to add in any additional comments or data which you deem relevant, but this information is not mandatory. You can also opt-in to the Knauf Insulation newsletter in this section by ticking the opt-in tick box.

Knauf Insulation requires this data to be able provide a response to your request (including providing follow up information as necessary) and to retain an accurate and up to date record of customer information and requirements for relationship management purposes. Without this data, Knauf Insulation would not be able to respond or follow up in the most effective manner to your request.

Data provided under the Contact Forms is forwarded to a Knauf Insulation internal mail system tool on a German server for processing by a designated business support team to respond to your request accordingly. Knauf Insulation retains the data indefinitely.

Data provided under the Contact Forms is forwarded to an internal email address on an Amazon Web Services (AWS) server in Germany and then sent to the applicable (in terms of geographical location) designated business support or internal technical sales team for processing and helping.

Your data will be retained by Knauf Insulation indefinitely whilst you continue to interact with Knauf Insulation Limited communications. If there is no activity or interaction after eighteen months, for example by clicking on links, opening emails, or visiting the site, the data will be deleted (“inactive data). 

Additional Contact Forms

For any requests relating to, or requiring, project assistance, industry specific content or any general enquiries, you can complete the relevant form on the landing pages of the website and the appropriate Knauf Insulation resource will contact you to help. You will need to provide your full name, town/city, phone number and email address. 

Knauf Insulation requires this data to be able to provide the requested assistance and to retain an accurate and up to date record of customer information and requirements for relationship management purposes. Without this data, Knauf Insulation would not be able to provide the assistance in the most timely and efficient manner.

The data provided is forwarded to an internal email address in the UK for processing by a designated business support team to provide the requested assistance.

SYSTEMS/SERVICES

Customer Database

Knauf Insulation maintains an archive customer database in the UK which serves as a repository for all project information, company information and contact details provided through forms on our website for the purpose of satisfying customer requests, supplying technical support, configuring systems and products and publishing location details of third parties such as distributors and contractors on its UK website. 

USE OF COOKIES

We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by Knauf or the websites of any third party suppliers by changing your browser settings – see the Help function within your browser for further details. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies generally. For information on the use of cookies in mobile phone browsers and for details on how to reject or delete such cookies, please refer to your handset manual.

Note, however, that if you reject the use of cookies you will still be able to visit our websites but some of the functions may not work correctly.

What is a Cookie?

A cookie is a text file that is stored on your computer or mobile device when you visit certain websites. The cookie allows the website to record your searches or preferences to improve the service of website visitors.

Knauf Insulation’s Use of Cookies

Knauf Insulation automatically places cookies on the browsers or devices of all users of its site. You can configure your browser so that you are informed when cookies are being stored and only permit cookies in specific cases, prohibit the storage of cookies in some cases or in general, and ensure that cookies are deleted automatically when you close the browser. Note that deactivating cookies can limit the functionality of the website. 

Why do we use Cookies?

Knauf Insulation uses cookies to understand how you navigate around its website content and thereby improve your experience. By way of example, some cookies will remember your preferences meaning you do not have to make the same choices time and again. We also use cookies to remember the answers provided. 

What Types of Cookies do we Use?

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user and thereby more valuable for publishers and third- party advertisers.

The table below provides details of the cookies used by Knauf Insulation on its website             

Necessary cookies

Name

Provider

Purpose

Expiry

Type

__cfduid

Cloudflare 

Used by the content network Cloudflare to identify trusted web traffic.

1 year

HTTP Cookie

OptanonConsent

One Trust Cookie Solution

OneTrust sets this cookie to store details about the site's cookie category and check whether visitors have given or withdrawn consent from the use of each category.

1 year

HTTP Cookie

OptanonAlertBoxClosed

 

One Trust Cookie Solution

Notifies the website that the cookie consent box has been closed.

1 year

HTTP Cookie

ssm_au_c

Typekit

Our website uses external Typekit fonts from Adobe Systems Software. 

ssm_au_c saves settings and preferences for the best user experience.

1 year

HTTP Cookie

lang

Linkedin

Remembers the user’s selected language version of a website

1 year

HTTP cookie

Statistic cookies 

Name

Provider

Purpose

Expiry

Type

_ga

Google Analytics

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP Cookie

_gat

Google Analytics

 

Used by Google Analytics to throttle request rate.

1 day

HTTP Cookie

ssm_au_c

Google User Content 

Cookie provided by Google, performs session functions. It is sent from the domain .googletagmanager.com and .google-analytics.com.

1 year

HTTP Cookie

_pk_id

Matomo Analytics

Stores a unique visitor ID that is used to generate statistical data on how the visitor uses the website.

13 months

HTTP Cookie

_gid

HotJar 

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

HTTP Cookie

_hjid

HotJar 

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

HTTP Cookie

_hjFirstSeen

HotJar 

This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.

1 day

HTTP Cookie

_hjSessionUser

HotJar 

Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

1 day

HTTP Cookie

Marketing cookies 

Name

Provider

Purpose

Expiry

Type

webeovisit

Lead Forensics

Used to deliver personalised website content based on the user’s public IP address.

1 hour

HTTP Cookie

hubspotutk

 

Hubspot UK

Allows a data sync from the website to our CRM system Hubspot for customer data storage.

1 year

HTTP Cookie

__hstc

Hubspot UK

Allows a data sync from the website to our CRM system Hubspot for customer data storage.

13 months

HTTP Cookie

_fbp

Facebook

Adds a pixel to the user’s browser to allow for targeted advertising on Facebook and Facebook owned applications.

3 months

HTTP Cookie

_gcl_au

Google Adsense 

Used to store browsing history of a user to target with future advertising across Google approved/owned domains

Persistent

HTTP Cookie


 

_webeo_trk.WebeoCookie used to personalise your visit to the website based on previous visits1 yearHTTP Cookie

How do I Reject and Delete Cookies?

You can choose to reject or block all or specific types of cookies by changing your preferences within our One Trust Cookie Solution opt-in widget. If you do not wish cookies to be used, you may need to actively delete or block the cookies. If you reject the use of cookies, you will still be able to visit our websites but some of the functions may not work correctly.

Web Site Access/Server Log Files

The site provider automatically collects and stores information in web site access logs that your web browser provides us with automatically for the purpose of site security. 

These are: 

  • Type of web browser/browser version

  • Operating system

  • Referrer URL (Web Address or Web Site Location)

  • Host name of your accessing computer

  • Time of server request

This data is anonymous and is not automatically linked to any other source of information. However, if the site is subject to unlawful use or interference (such as a cyber-attack or hacking), we reserve the right to attempt to identify the party responsible through verifying the data captured on the server log files combined with any other relevant sources of data.

DATA SECURITY 

We have implemented technical and organisational security measures to protect your data, particularly against loss, manipulation, or unlawful access. We regularly update our security measures in line with new technical developments. 

THIRD PARTIES

Your personal data may be transferred to and/or accessed by the following recipients and categories of recipients and for the following purposes:

  1. Knauf Insulation affiliated companies acting as joint controllers. These entities act as joint controllers to provide information about properties and customers, provide support for tenders, acquire new customers, provide advice, and place products between the various Knauf Group companies

  2. External delivery/shipping companies who are responsible for the delivery of goods and     services 

  3. Salesforce. Salesforce is a third-party provider which hosts the databases in which your data is stored on servers located in the EU. For more information on this, we would refer you to the individual privacy notices which can be found here: https://www.salesforce.com/uk/company/privacy/ 

  4. Hubspot. Hubspot is a third-party provider of email and other marketing services. Your data is held by Hubspot here https://legal.hubspot.com/privacy-policy?_ga=2.194126184.458588072.1639561609-804983147.1599032331 

THIRD PARTY LINKS

Our website includes links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Knauf does not control those third-party websites and is not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

TRANSFER OF PERSONAL DATA 

Knauf Insulation retains all personal data collected through its website on servers in Germany and does not transfer any personal data collected outside of the European Union (EU). 

RIGHTS OF DATA SUBJECTS

Core Individual Rights

Please note that the following rights are available to you in connection with the processing of your personal data:

Right of Access

You may seek confirmation as to whether your personal data is processed by Knauf Insulation, and we will provide you with information concerning the use of such data and a copy of the personal data processed.

Right of Rectification of Inaccurate Data

Any personal data which is inaccurate or incomplete must be rectified by Knauf Insulation and, if so requested, we will provide you with a statement showing the changes.

Right of Erasure or the Right to be Forgotten

You have the right to have your personal data erased by Knauf Insulation where processing it is no longer necessary in relation to the original purpose for which it was collected or where you have objected to direct marketing, or it has been unlawfully processed or where we are required to erase it to comply with a legal obligation applicable under the laws of England and Wales or EU law.

Right of Restriction of Processing

If:

  • you contest the accuracy of any personal data Knauf Insulation processes about you, you may require that further processing of such data is restricted pending verification of the accuracy of the data

  • processing is unlawful, you may request restriction of further data processing as opposed to erasure

  • Knauf Insulation requires your personal data to establish, bring or defend a legal claim even though it no longer requires the data for its original purpose, you may request that the processing is restricted pending final resolution of the claim. 

Other Additional Rights

Erasure

Where Knauf Insulation processes your data based on explicit consent, if you withdraw that consent and Knauf Insulation has not relied on any other legal ground for processing (see section on personal data and purpose of processing), you have the right to request erasure of that data. 

Data Portability

If Knauf Insulation processes personal data based on your consent or to enter a contract with you, you may obtain that personal data directly from Knauf Insulation in any structured, commonly used, machine readable format or indirectly by us providing it to any third party you choose to nominate.

Objection to Processing

You may object to further processing of your personal data where we have relied on the ground of legitimate interests unless Knauf Insulation can demonstrate compelling grounds to continue such processing which override your individual interests, rights, and freedoms. 

Pending verification of the latter, you may obtain restriction of further processing and, if Knauf Insulation cannot successfully demonstrate compelling legal grounds to continue processing, Knauf Insulation will erase the personal data.  

Right to Lodge a Complaint with a Supervisory Authority

If you believe any of your rights have been breached in connection with processing of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office in the UK or, for Ireland, the Data Protection Commissioner, or any other National Data Protection Authority in the EU.

Knauf Insulation would appreciate the opportunity to deal with your concerns first before you contact the supervisory authority and so, if you do have any complaints or other questions, requests, or suggestions in relation to this Privacy and Cookie Policy or processing of your personal data generally, please do not hesitate to make contact via the email address given in the Contacts section above.